I’m staying tonight on the 14th floor of the Omni Hotel in Charlotte. About an hour ago I was awakened by the fire alarm and a muffled loudspeaker telling me there was an emergency and to walk down the stairs to the lobby.
Only seven of us on the 14-16th floors where the alarm went off paid attention — that in and of itself is surprising enough — but when we reached the basement and came out on the street — nobody was there to greet us or point us anywhere. When we made our way to the lobby, the front-desk guy didn’t do or say much. Eventually he offered us a bottle of water but it felt like a weak gesture.
We were all together but nobody came over to update us. For 20 minutes. Perhaps more important nobody asked us our room numbers or expressed any appreciation that we actually followed directions or regret that we were put out at all. When the all-clear sign came and the elevators were turned back on, the front-desk guy half-heartedly shouted in our general direction, “Sorry guys.”
I’m not sure what I wanted but that wasn’t it. I know that right now I don’t feel valued or respected as a guest at the Charlotte Omni. I have choices when I travel and when I come to Charlotte on business (and this is where my company’s corporate headquarters is), I always pick the Omni.
Until the next time.